Specialist, Client Partnership, PTS

• Contributes to client account teams on Professional Talent Solutions. Develops a general understanding of business, financials, services and the market(s) of focus
• Creates sales presentations using market trends and case studies in the areas of engineering, IT, finance, healthcare, HR, education, legal, marketing & communications
• Provides responses to senior colleagues on clients' inquiries, ensures client satisfaction and contributes to client retention
• Handles client and candidate data in compliance with data protection regulations
• Prepares performance and status reports for clients, summarizing key recruitment activities, progress, and candidate submissions for recruitment of management and specialist positions
• Helps resolve client complaints or issues, ensuring client satisfaction is restored - typically behind the scenes or when non-complex directly with hiring managers

Grade Descriptor
• Requires general knowledge of business, financials, products/services and the market
• Contributes to all business development or account management activities
• Has direct contact with clients and/or prospects
• Requires limited work experience